At Super Smart Service, we believe that having a diverse and balanced workforce is crucial. By creating an inclusive work environment, we invest in our employees' futures, enabling them to value their contributions, grow with the organization, and make an impact. Throughout 2023-2024, we continued to offer new and improved learning and benefit support to our colleagues, with a focus on diversity, equity, and inclusion. Addressing the gender pay gap is a key part of this effort. Guided by our core values of Respect, Pragmatism, Excellence, and Win-Win Collaboration, we are committed to establishing a fair and equitable pay structure. This reflects our dedication to fairness and integrity. All data is calculated in accordance with the2017 Equality Act (Gender Pay Gap Information) Regulations.

This report presents a comprehensive analysis of gender pay disparities within our organisation, alongside the measures we are implementing to promote gender balance and equity in the workplace.

Workforce Composition: As of April 2024, our workforce consists of 58.1% men and 41.9% women. Although gender distribution is relatively balanced across most pay quartiles, a notable gap exists in the lower quartile, where women are underrepresented by 33% compared to men.

Hourly Pay Analysis: Overall, women’s average and median hourly rates exceed those of men by 0.65% and 0.79%, respectively. However, a significant gender pay gap is observed in the Upper Hourly Pay Quartile, where women earn 5.09% less than their male counterparts.

Bonus Pay Insights: Women receive bonuses at a higher rate (90.28%) compared to men (83.93%) and also earn higher average and median bonuses. The mean bonus gender pay gap is -20.16%, indicating that women earn 20.16% more on average in bonus pay, while the median gap stands at -27.69%, with women earning 27.69% more than men.

Strategic Initiatives: In alignment with our core values of Respect, Pragmatism, Excellence, and Win-Win, we are actively addressing gender balance through:

• Equitable Hiring Practices and Inclusive Development Programs
• Mentorship and Sponsorship for career advancement
• Regular Pay Audits and Promotion of a Positive Workplace Culture

These initiatives underscore our commitment to fostering a diverse and inclusive work environment. By continually reviewing and enhancing our practices, we aim to close the gender pay gap and ensure that all employees have equal opportunities for success.